Order Cancellation Policy
Purpose:
The purpose of this document is to describe the conditions and fees applicable to order cancellations.
The intent of this policy is to recover all reasonable costs associated with customers cancelling orders. This policy is not intended to contradict any local or national laws or regulations that might stipulate customers’ rights to cancel orders. If local or national laws prescribe conditions under which customers may cancel orders, those local or national laws shall prevail.
Definitions:
Give Paw LTD (eShop-stock) products: Give Paw LTD products are held in inventory. Give Paw LTD maintains a list of all Give Paw LTD products. Any product not on this list is an Give Paw LTD product.
Give Paw LTD (goody box) products: Give Paw LTD products are only made when a customer order requires the product.
Policy:
Orders, once acknowledged by Give Paw LTD, may not be cancelled without express written authorization by Give Paw LTD. If and when authorized, the following cancellation fees may apply:
Order Cancellation Policy - Fee Schedule
Product Type
Agreement Reached (Order placed by customer; accepted & acknowledged by Give Paw LTD)
Fee
all products and subscriptions
Before items is dispatched
none
Auction Products
After items is dispatched
100% for the current month
(a full refund for all flowing months)
eShop stock products
After eShop product is dispatched
100%
This Order Cancellation policy applies when the customer cancels all or part of an order after order acceptance and acknowledgement from Give Paw LTD but before shipment of goods or execution of services.
Orders Cancelled After Shipment will be treated as a “complited order” with all applicable fees.
Orders which are Refused At Delivery may be assessed an order cancellation fee, a re-stocking fee and/or other applicable fees.
Order Cancellations by Give Paw LTD Affiliates to other Give Paw LTD entities is a different process and out of the scope of this policy.