Frequently Asked Questions
Questions, answered
with clarity.
Everything you need to know about Cyber iD: the luxury smart pet identification tag designed
for elegant everyday wear, private digital profiles, and faster reunions.
Before You Buy
A refined alternative to ordinary pet ID tags.
Cyber iD combines fine pet jewellery with intelligent identification. The tag can be scanned by QR code or accessed by NFC, helping a finder reach your pet’s profile without exposing your full personal details on the tag itself.
Frequently Asked Questions
Cyber iD FAQ
What is Cyber iD?
Cyber iD is a luxury smart pet identification tag. It combines a refined jewellery-style design with NFC and QR technology, allowing your pet’s digital profile to be accessed from a smartphone if they are found.
How does Cyber iD work?
After your tag is activated, it links to your pet’s online profile. A finder can scan the QR code with a smartphone camera or tap the tag with an NFC-enabled smartphone. The profile can then help them contact you or follow the information you have chosen to provide.
Can anyone scan the Cyber iD tag?
Yes. Anyone who finds your pet can scan the QR code with a smartphone camera, or use NFC with an NFC-enabled smartphone. For security, the finder is asked to provide their own mobile phone number first, creating a digital footprint before they can view the pet’s profile.
Does Cyber iD show my full personal details?
No. Cyber iD is designed to avoid exposing full personal details directly on the tag. The pet profile can display selected information, such as your first name, contact options, and useful pet details. Sensitive details can be limited or accessed through controlled actions such as click-to-call or click-to-map, depending on your setup.
Is Cyber iD a replacement for a microchip?
No. Cyber iD is not a replacement for a microchip. A microchip remains an important permanent form of identification and may be legally required depending on where you live. Cyber iD is designed to work alongside microchipping by making it easier for an everyday finder to contact you quickly using a smartphone.
Is Cyber iD a GPS tracker?
No. Cyber iD is not a live GPS tracker and does not track your pet’s location in real time. It is a smart identification tag. It helps a finder access your pet’s profile after scanning or tapping the tag.
Does Cyber iD need a battery?
No. Cyber iD does not need a battery. The NFC function is powered by the smartphone when it is tapped, and the QR code can be scanned using a smartphone camera.
Is Cyber iD safe for pets?
Cyber iD is battery-free and designed for everyday pet wear. Its low-profile, keyring-free attachment helps create a cleaner fit against a collar or harness, reducing the dangling movement often associated with traditional tags.
How does the keyring-free attachment work?
The tag opens so it can attach directly to a collar, harness, or coat without a traditional keyring. It is then secured with a screw, creating a refined and stable fit.
How do I activate Cyber iD?
When you receive your Cyber iD, use the tag ID number provided on the tag or in the packaging. Follow the activation instructions on the website, create or connect your pet profile, and add the details you want available if your pet is found.
Can I update my pet's information later?
Yes. You can update your pet’s profile online when your phone number, address, medical notes, or care instructions change. This avoids the need to replace an engraved tag every time your details change.
What information can I add to the pet profile?
You can add practical information that may help your pet get home safely, such as contact details, emergency phone numbers, care notes, allergies, medical information, feeding warnings, or special instructions.
Do I need to register Cyber iD?
Yes. Cyber iD must be registered and activated online so the tag can connect to your pet’s digital profile.
How much does Cyber iD cost?
The standard Cyber iD tag is available as a one-time purchase or as Premium and Platinum subscription. Current price please see CyberiD Shop.
What is Cyber iD Premium?
Cyber iD Premium is designed for owners who want additional protection and support. Depending on the plan selected, Premium may include multiple pet registrations, lost-and-found support, extended warranty benefits, and other enhanced features. Please check the Premium page for the latest plan details.
What guarantee does GivePaw LTD provide?
GivePaw LTD offers customer protection in line with the terms shown at purchase. If you provide a 30-day assurance, warranty, or Premium replacement benefit, keep the exact wording on your Terms and Conditions page and link to it from checkout so customers can review the full details before buying.
What support do I receive?
Support is available by email for activation, account, profile, and product questions. Premium customers may receive enhanced support depending on the plan selected.
Are Cyber iD designs protected?
Cyber iD tags are original jewellery designs owned by GivePaw LTD and protected by applicable copyright, design, and intellectual property rights. Unauthorised copying, imitation, manufacture, sale, or distribution is strictly prohibited.